We typically process orders in 1–3 business days (Mon–Fri, excluding holidays). Processing starts after your payment is confirmed.

Domestic (Costa Rica): Standard delivery in 5–8 business days after shipping.
International: Standard delivery in 8–18 business days after shipping (customs may add time).

Times are estimates and can be affected by carrier workload, weather, or customs. See our Shipping Policy.

When your order ships you’ll receive an email with a tracking link. Tracking updates can take 24–48 hours to appear after dispatch. If you need help, contact us and include your order number.

Yes, we ship to selected countries. Duties, taxes, and customs fees (if any) are the customer’s responsibility. Learn more in our Shipping Policy.

First, wait 24 hours and check with neighbors/security. If it doesn’t appear, contact us—we’ll help coordinate with the carrier.

Manufacturing defect warranty: 30 days from delivery.
Day 0–3: free identical replacement; if out of stock, refund to original method.
Day 4–7: exchange or store credit (gift card).
Day 8–30: store credit or exchange.
After 30 days we cannot process requests.

See the full details in our Returns & Refunds Policy.

Items must be unused, with tags attached, in the original packaging, and in perfect condition. Final sale/clearance and personalized items are not returnable unless defective.

Natural food: no returns if the package was opened or if cold chain was not maintained. We replace or refund only when the food arrives damaged or incorrect.

The customer sends the item for inspection (prepaid). If we confirm a manufacturing defect, we cover the shipping of the replacement. We don’t accept cash-on-delivery returns.

Once approved, refunds typically appear in 5–10 business days on the original payment method (bank/issuer timelines may vary).

If your order hasn’t entered preparation, we’ll do our best to cancel or modify it. Once prepared/shipped, please use our Returns & Refunds Policy.

We offer subscriptions (recurring deliveries), pre-orders (items coming soon), and some try-before-you-buy programs. Management/cancellation depends on status and timing. Full details: Purchase Options — Cancellation Policy.

We accept major cards and secure digital payments supported at checkout. Charges are captured in your order currency; taxes, shipping, and duties (if applicable) are shown at checkout.

Measure neck (collar base), chest girth (widest point behind front legs), and back length (base of neck to tail base). If between sizes, size up and adjust closures. See our full guide: Size Guide.

Yes—within the return window and if the item is unused with tags and original packaging. Start a request via email or WhatsApp with your order number.

Warm weather: airy cotton blends, mesh panels, light colors. Rainy days: lightweight shells with covered seams. Occasions: soft knits, satin bows, gentle linings. See our picks in the guide: Dog Clothing 2025–2026.